Employee Engagement

Elements of Employee Engagement 

Employee Engagement can comprise several elements. Theoretically, each of these elements measures something different, but in practice there is quite a bit of overlap between the elements. This makes it important for organisations to determine which aspects(s) – no more than three – are the most interesting to measure. 

Employee satisfaction 

The employee satisfaction survey is the mother of all employee surveys. It is often a starting point for organisations seeking to gain insight into Employee Engagement. Satisfied employees are more productive, are absent less often, perform better and are less likely to leave, among other benefits. This is why it makes sense to attach great importance to satisfaction. Employee satisfaction is measured through a survey. The questions in the survey can be followed up by policy, which can positively affect the sense of satisfaction. It is important for employees to know, however, that the survey is going to have a real-life impact and that management will actually be acting on the outcomes. Want to find out more about employee satisfaction? Visit our dedicated page! 

Employee Net Promotor Score (eNPS)

The eNPS provides insight into the extent to which employees would recommend their organisation. It is a popular yardstick because the eNPS is easy to measure, calculate and benchmark. The great benefit of the eNPS is that it consists of one question only, so that employees won’t have to work their way through a lengthy questionnaire. Based on their answers, employees are divided into three groups: 

• Promotors: employees who are very likely to recommend the organisation. 
• Passives: employees who are likely to recommend the organisation. 
• Critics: employees who will not recommend the organisation. 

The eNPS gives an indication of how involved employees are. If the eNPS is perceived as too low, an employee commitment survey may help in discovering why the eNPS is as low as it is. Looking to find out more about the eNPS?

Employee commitment 

Employee commitment comprises the connection between employees and the organisation, while it also focusses on the passion that employees feel for their work. 

As such, employee commitment includes loyalty, enthusiasm and motivation, among other factors. Employees become committed if they perceive a match between their personal goals and the organisation’s goals and are offered good career opportunities. An employee commitment survey reveals whether – or which – action is needed to increase employee commitment. It is important to have involved employees because they are the ones with a keen eye for the interest of the organisation, the ones who are willing to go the extra mile when others aren’t. Want to check out all of the benefits of employee commitment? Visit our dedicated page! 

Employee enthusiasm

Another relevant term is employee enthusiasm. A high degree of enthusiasm makes for a more productive, creative and innovative organisation. Enthusiastic employees gain pleasure and satisfaction from their work activities. They are productive and committed, and they contribute to a positive work environment. An employee enthusiasm survey measures the degree of enthusiasm in an organisation and identifies where to make any adjustments. Roughly speaking, an enthusiasm survey tests employees’ dedication, vitality and absorption capacity using a questionnaire. Aspects that can usually be steered are work environment, organisational culture and leadership. Want to know more about enthusiasm? Check out our dedicated page! 

Job satisfaction

The final element of Employee Engagement is job satisfaction. Job satisfaction is the ability of employees to carry out their jobs with pleasure. This is a rather personal notion, as each employee achieves job satisfaction in their own way. General drivers include a healthy work-life balance, good labour conditions and meaningful work. The main benefits of having high levels of job satisfaction are less absenteeism, longer staff retention and, of course, beaming employees! Looking to measure job satisfaction in your organisation? Contact us!